Engineering the Future of Customer Experience

Laurence Bloom is the Co-Founder of Agilitas Solutions, where he and the team are building a platform that transforms customer signals into prioritized business outcomes. With more than 20 years of experience in market research, data analytics, and strategy consulting, Laurence has guided leading B2B and B2C brands in identifying and developing strategic and operational initiatives. He is deeply passionate about improving Customer Experience, Employee Experience, and Patient Experience, and has helped organizations drive revenue growth and customer loyalty by shaping better products, services, and business processes.

Demetrios is the Co-Founder of Agilitas Solutions. He brings 20+ years of experience scaling businesses and consulting practices. He has advised companies on customer experience, product, and technology strategies. Demetrios is passionate about building solutions that drive better customer outcomes.

With more than 25 years of leadership experience in the technology sector, Mike has built and scaled organizations across domestic and international markets. He has launched new business units from the ground up, revitalized underperforming teams, and consistently exceeded revenue and profit goals. Mike is known for creating high-performing cultures where people thrive. He is passionate about mentoring talent, driving innovation, and delivering sustainable growth through integrity, teamwork, and customer focus. His leadership philosophy centers on leading by example and building organizations that achieve lasting success.

Adam Goldband is the Chief Technology at Agilitas Solutions, where he leads the design and execution of AI-powered customer experience platforms. With more than 30 years of engineering and product leadership, Adam has overseen large-scale data systems, orchestrated cross-functional teams, and guided enterprise-level innovation. His recent work centers on architecting agentic AI systems that combine large-language models, retrieval-augmented generation, vector databases, orchestration frameworks such as LangChain and LlamaIndex, and real-time data pipelines like Kafka and Pub/Sub. Adam is recognized for his player/coach leadership style, out-of-the-box thinking, and ability to surface the real problem through active listening, kindness, and technical depth.

Sacha Lien is a product leader with 20 years of experience building scalable, insight-driven platforms that turn complex data into measurable business impact. He brings a pragmatic, outcomes-focused approach to Agilitas, with a sharp bias toward clarity and speed. As Head of Product, Sacha oversees product discovery and strategy, ensuring that customer signals are transformed into prioritized business outcomes.

A dynamic and results-driven B2B/B2C digital strategist and performance marketing leader, Ty brings more than 30 years of experience driving growth and strategic initiatives for top-tier brands, including Akamai, Dell, Harley-Davidson, GE, John Hancock, and Siemens. He is recognized for developing and delivering high-impact business solutions that effectively meet the needs of today’s ever-evolving modern marketing landscape. Prior to joining Agilitas, Ty co-founded Overdrive Interactive, where he played a key role in growing the company into one of the Boston area’s premier digital marketing agencies.