Bio
Chief Growth Officer, Agilitas Solutions | Scaling SaaS platforms and building high-impact commercial engines by tying Customer Experience to measurable ROI. With over 25 years of executive leadership and consulting success, I specialize in Solution Selling and Value-Based Selling strategies that consistently drive measurable business outcomes. My career spans global enterprise engagements, high-growth SaaS environments, and strategic advisory roles—all anchored in a relentless focus on customer value. A 15-year veteran in the Experience Management (XM) and Customer Experience (CX) space, I specialize in translating customer signal into predictive revenue models and operational efficiency. I bring a pragmatic, data-driven approach to aligning CX investments with business impact, whether guiding Fortune 500's or scaling emerging platforms.
Expertise
Customer Experience (CX)
- Customer Experience (CX) Strategy
- Digital Customer Experience (DCX)
- Voice of the Customer (VoC) Programs
- CX Analytics & Measurement
- Contact Center as a Service (CCaaS)
- Contact Centers
- Partnership Activation
- UCaaS
Data Analytics
- Business Intelligence (BI)
- Data Visualization
- Business Analytics
- Data Science
Software & Technology
- Software Development
- Software as a Service (SaaS)
- Conversational AI
Education
B.S. Economics, University of Massachusetts
Articles
Content by Mike Spigneses will appear here as it’s published.