Bio
Co-Founder of Agilitas Solutions, my team and I are building a platform in stealth to turn customer signals into prioritized business outcomes.
With 20+ years of experience in custom market research, data analytics and strategy consulting, I help leading B2B and B2C brands identify and develop strategic and operational initiatives. Experienced and passionate in the area of improving Customer Experience, Employee Experience and Patient Experience, I have helped leading brands drive revenue growth and customer loyalty with better products, services and business processes. LinkedIn Profile: https://www.linkedin.com/in/laurencebloom/
Expertise
Customer Experience (CX)
- Customer Experience (CX) Strategy
- Digital Customer Experience (DCX)
- Voice of the Customer (VoC) Programs
- CX Analytics & Measurement
- Contact Center as a Service (CCaaS)
- Contact Centers
- Partnership Activation
- UCaaS
Data Analytics
- Business Intelligence (BI)
- Data Visualization
- Business Analytics
- Data Science
Software & Technology
- Software Development
- Software as a Service (SaaS)
- Conversational AI
Education
B. A., Political Science, McGill University, Graduate Diploma in Management, Marketing
Post-Graduate Coursework, NYU Stern of Business
Articles
Content by Laurence Bloom will appear here as it’s published.