Laurence Bloom

Co-Founder of Agilitas Solutions, my team and I are building a platform in stealth to turn customer signals into prioritized business outcomes.

With 20+ years of experience in custom market research, data analytics and strategy consulting, I help leading B2B and B2C brands identify and develop strategic and operational initiatives. Experienced and passionate in the area of improving Customer Experience, Employee Experience and Patient Experience, I have helped leading brands drive revenue growth and customer loyalty with better products, services and business processes. LinkedIn Profile: https://www.linkedin.com/in/laurencebloom/

Customer Experience (CX)

• Customer Experience (CX) Strategy
• Digital Customer Experience (DCX)
• Voice of the Customer (VoC) Programs
• CX Analytics & Measurement
• Contact Center as a Service (CCaaS)
• Contact Centers
• Partnership Activation
• UCaaS

Data Analytics

• Business Intelligence (BI)
• Data Visualization
• Business Analytics
• Data Science

Software & Technology

• Software Development
• Software as a Service (SaaS)
• Conversational AI

B. A., Political Science, McGill University, Graduate Diploma in Management, Marketing

Post-Graduate Coursework, NYU Stern of Business