Bio
Demetrios Frangos is the Co-Founder of Agilitas Solutions, bringing over 20 years of experience in Customer Experience. Throughout his career, he has served as a strategic advisor to companies on customer experience, product development, and technology strategies. At Agilitas Solutions, he focuses on bridging the gap between data collection and execution by transforming customer signals into prioritized business outcomes. Demetrios is deeply passionate about building lean, impactful solutions that drive better customer outcomes. His expertise lies in helping organizations align their internal teams and execute strategies that effectively improve the customer journey.
LinkedIn Profile: https://www.linkedin.com/in/demetriosfrangos/
Expertise
Customer Experience (CX)
- Experience Management (XM)
- Digital Customer Experience (DCX)
- Voice of the Customer (VoC)
- CX Strategy
- CX Analytics & Measurement
- Contact Center as a Service (CCaaS)
- Contact Center Optimization
Technology
- Software as a Service (SaaS)
- Artificial Intelligence (AI)
Education
B.A., Economics, University of New Hampshire
Articles
Content by Demetrios Frangos will appear here as it’s published.